Swiss global custodians have secured three of the top four places in the 16th R & M global custody survey with only
RBC Dexia, in second place challenging their monopoly. But the most significant result in the survey is BNY Mellon, one of the giants of the industry with over $20trn in assets under custody, coming in at the top of its peer group, well ahead of nearest rival (in terms of size) State Street.
This result silences the critics of this merger and demonstrates the ability of BNY Mellon to adopt the best practices of each of its legacy operations. Mellon’s focus on client service is clearly shining through and this result has set a new benchmark for the industry. The challenge now is not on BNY Mellon but on its peers to keep up.
Overall scores declined from 5.69 to 5.64 probably reflecting a more turbulent year in the markets and a rise in trading volumes affecting service levels, at least as far as managers are concerned. Results therefore need to be seen against this overall decline – any result better than -5 shows an above market performance.
RBC Dexia came top in most of the tables outside the
JP Morgan’s results were stronger in the
Citigroup struggled to get the minimum 30 responses needed which may have had a detrimental impact on its results. Its peers managed to achieve 2 to 3 times as many responses.
State Street’s results give a bit of a mixed message. Although more people felt that service levels had improved than declined, their overall score fell by 15 points. Their best score is amongst